Draft of July 9, 2026 — plain English on purpose; under legal review.
You came here during one of the hardest seasons of a life. The least we owe you is not treating your grief as a data asset. Here is everything, plainly.
Your email address (that’s how you sign in), what you save inside your rooms (recipes, plans, stories, posts), your support conversations, and the basic facts of your subscription. Payment card numbers go to Stripe and never touch our servers.
We do not sell your data. We do not run ads. We do not let advertisers target grieving people through us — not now, not ever, not for any price. We do not read your private rooms out of curiosity; humans access member data only to fix a problem you asked us to fix, or where the law requires.
Your data is stored with Google Cloud (Firestore, US region) and payments with Stripe. AI features send the relevant text to Google’s Gemini API to generate the answer you asked for; we do not permit our providers to use member content for advertising.
If you type crisis language into our support box, that message is not sent to the AI and not stored — you are shown human help (988, and our email) immediately. Your hardest moment is not training data.
Ask — in the Concierge or by email — and a person erases your account and everything in it within 30 days, confirmed to you in writing. Some payment records must legally stay with Stripe (tax law); those are theirs to keep, not ours to use.
If this policy ever changes in a way that matters, we tell you by email in plain English before it takes effect — never a silent update.
Questions? Ask the Concierge or reply to any email from us — a person answers. Terms of Service →